Delivery Information

 

Thank you for visiting and shopping at Topsense. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Due to the dynamic nature of international freight, global shipping times are subject to fluctuations.

 

Shipping Method Estimated Delivery Time  
Standard Shipping Subject to international logistics, determined in real-time.  
Express Shipping (DHL/FedEx/UPS) Subject to international logistics, determined in real-time.  

Note: Delivery times are estimates and commence from the date of shipping, rather than the date of order. Actual delivery timeframes may vary depending on local customs clearance, flight schedules, and regional carrier capacity. For real-time updates regarding your specific shipment, please refer to your tracking information or contact our support team.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. You can track your package via our tracking page or the carrier's official website.

4. Customs, Duties, and Taxes

Topsense is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check with your local customs office for detailed compliance and costs.

5. Damages & Lost Packages

If you received your order damaged, or if the package is lost in transit, please contact our support team immediately at  . Please save all packaging materials and damaged goods before filing a claim, and provide us with photos or videos of the damaged items so we can assist you swiftly.

6. Contact Information

If you have any questions about the delivery and shipment of your order, please contact us:

  • Email: sandy@sdtopsense.com

  • Working Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT+8)